Customer Success Specialist

RESPONSIBILITIES 

• Process orders received electronically, EDI, Intersite, telephone, and email.
• Responsible for large freight and trailer load orders.
• Route parcel orders to Oceanside and Toccoa distribution facilities.
• Assists in processing RMA requests from Esker, email and website.
• Notify Sales Department of any problems with new purchase orders and complete corrective action.
• Responsible for taking Customer support phone calls
• Assist the Customer Success Manager as needed.
• Assisting with International Orders.
• Responsible for handling FedEx calls that come into the dept.
• Responsible for running queries to assure that all same day parcels shipped.

REQUIREMENTS 

• Excellent computer skills (Microsoft Excel and Word)
• Good organization and prioritizing skills.
• Experience in computerized accounting systems a plus.
• Able to work independently; self-motivated.
• 10 key by touch
• Detail oriented.