Job Description

GENERAL DESCRIPTION

This position assists in the Customer Success Team.

RESPONSIBILITIES

  • Process orders received electronically, EDI, Intersite, telephone, and email.
  • Responsible for large freight and trailer load orders.
  • Route parcel orders to Oceanside and Toccoa distribution facilities.
  • Assists in processing RMA requests from Esker, email and website.
  • Notify Sales Department of any problems with new purchase orders and complete corrective action.
  • Responsible for taking Customer support phone calls and live chat.
  • Assist the Customer Success Manager as needed.
  • Assisting with International Orders.
  • Responsible for handling FedEx calls that come into the dept.
  • Responsible for running queries to assure that all same day parcels shipped.

 

REQUIREMENTS

  • Excellent computer skills (Microsoft Excel and Word)
  • Good organization and prioritizing skills.
  • Experience in computerized accounting systems a plus.
  • Able to work independently; self-motivated.
  • 10 key by touch
  • Detail oriented.
  • Basic understanding of automotive exhaust systems, terms, and components

 

PHYSCIAL REQUIREMENTS

Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally, and lift up to 10 pounds with or without accommodations.

These duties may be expanded, deleted or changed at any time per management’s discretion.   

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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